Privacy Policy

1. Who we are

CasaMinder is a Portugal-based property care business.

• Business name: CasaMinder
• Legal entity: LUCIDA ORIGEM, UNIPESSOAL, LDA
• Website: https://casaminder.com
• Email: hello@casaminder.com
• WhatsApp: +351 961 747 456
• Service areas: Lisbon, Setubal and surrounding areas in Portugal

For the purposes of data protection law, LUCIDA ORIGEM, UNIPESSOAL, LDA is the data controller for the personal data described in this policy.

2. What personal data we collect

We may collect the following personal data when you contact us, submit an enquiry, request a property check or use our services:

• Your name
• Email address
• Telephone or WhatsApp number
• Property location or general area
• Property type, such as apartment, villa or townhouse
• Information about the support you are looking for
• Messages, questions or notes you send to us
• Property-related information you choose to provide voluntarily
• Photos, access notes or service details if needed for agreed services
• Billing or payment-related information where relevant
• Website usage data, such as pages visited, device type and basic analytics information, if analytics tools are used

Please avoid sending highly sensitive personal information unless it is genuinely necessary for your enquiry or the service we are providing.

3. How we collect data

We collect personal data when you:

• Complete a contact form on our website
• Email us
• Message us on WhatsApp
• Call us
• Request a property check
• Ask for a quote or service plan
• Agree to use our property care services
• Communicate with us during service delivery
• Visit our website, if cookies or analytics tools are active

We only ask for information that is reasonably needed to respond to your enquiry, provide our services, manage our relationship with you, or comply with our obligations.

4. Why we use personal data

We use personal data to:

• Respond to enquiries
• Arrange property checks or consultations
• Provide property care, keyholding and owner support services
• Coordinate housekeeping, maintenance or supplier access where agreed
• Send updates, reports or photos related to your property
• Prepare quotes, invoices or service records
• Manage customer communication
• Improve our website and services
• Keep appropriate business records
• Protect our business, clients, contractors and service partners
• Comply with legal or regulatory obligations where applicable

We do not use your personal data for unrelated purposes.

5. Lawful bases for processing under GDPR

Under the GDPR, we must have a lawful basis for using your personal data. The GDPR gives individuals rights over their personal data, including rights of access, rectification, erasure, restriction, portability and objection.

Depending on the situation, we may rely on the following lawful bases:

Contract: when we need to process your data to provide a service you have requested, prepare a quote, arrange a property check, or manage an agreed service.

Legitimate interests: when we use your data to respond to enquiries, manage customer relationships, improve our services, protect our business, or communicate with you about relevant property care matters. We only rely on legitimate interests where we believe your rights and interests are not overridden.

Consent: when you choose to receive optional communications, submit certain information voluntarily, or accept non-essential cookies where applicable.

Legal obligation: when we need to keep records or process information to comply with applicable legal, accounting or regulatory obligations.

6. Email, contact form and WhatsApp enquiries

When you contact CasaMinder by email, contact form or WhatsApp, we use the information you provide to understand your enquiry and respond to you.

This may include your name, contact details, property area, property type, availability, preferred services and any property-related information you choose to share.

If you contact us through WhatsApp, please note that WhatsApp communications are also subject to WhatsApp's own terms and privacy practices. We recommend avoiding highly sensitive information in WhatsApp messages unless it is necessary for the service.

We may keep enquiry records for a reasonable period so we can follow up, manage our communication with you, and understand the history of your request.

7. Sharing personal data with third parties

We do not sell your personal data.

We may share limited personal data with trusted third parties only where necessary for our business or to provide services to you. This may include:

• Website hosting providers
• Email providers
• Contact form or website management tools
• Analytics providers, if used
• Payment, invoicing or accounting providers, where relevant
• Contractors or service partners, such as cleaners, maintenance suppliers, handymen, plumbers or electricians, only where needed for agreed service delivery
• Professional advisers, where necessary
• Public authorities, where required by law

When we work with contractors or service partners, we only share the information they reasonably need. For example, a cleaner may need property access details and cleaning instructions, but not unrelated personal information.

8. International data transfers

Some service providers we use may process data outside Portugal or the European Economic Area, depending on their systems and locations.

Where personal data is transferred internationally, we aim to use providers that apply appropriate safeguards, such as EU Standard Contractual Clauses or other GDPR-recognised protection mechanisms where required.

9. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purpose it was collected.

Typical retention periods may include:

• Enquiry records: kept for a reasonable follow-up period
• Customer service records: kept while services are active and for a reasonable period afterwards
• Invoices and accounting records: kept for the period required by applicable law
• WhatsApp or email communications: kept as needed to manage service history, access arrangements or customer support
• Website analytics data: kept according to the settings of the analytics provider, if used

When data is no longer needed, we will delete it, anonymise it or securely archive it where appropriate.

10. Data security

We take reasonable steps to protect personal data from unauthorised access, loss, misuse or disclosure.

This may include secure email and account access, password protection, limited access to customer information, careful handling of keys and property details, and using reputable service providers.

No website, email system or messaging platform can be guaranteed to be completely secure. Please take care when sending information online and avoid sharing sensitive personal information unless necessary.

11. Cookies and analytics

Our website may use cookies or similar technologies to help the site work properly, understand website traffic and improve user experience.

Cookies may include:

• Essential cookies needed for the website to function
• Analytics cookies, if we use analytics tools
• Performance or preference cookies, if added in the future

If we use analytics tools, they may collect information such as pages visited, approximate location, device type, browser type and how visitors interact with the website. Where required, we will ask for your consent before placing non-essential cookies. You can usually control cookies through your browser settings.

12. Your rights under GDPR

If GDPR applies to your personal data, you may have the right to:

• Ask for access to your personal data
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data in certain circumstances
• Ask us to restrict how we use your data
• Object to certain processing
• Ask for data portability in certain circumstances
• Withdraw consent where processing is based on consent
• Complain to a supervisory authority

These rights are not always absolute and may depend on the circumstances. We may need to verify your identity before responding to a request.

13. How to contact us about privacy requests

To contact CasaMinder about your personal data, please use:

• Email: hello@casaminder.com
• WhatsApp: +351 961 747 456

Please include enough information for us to understand your request. We will respond as soon as reasonably possible and in line with applicable data protection requirements.

14. Complaints to a supervisory authority

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the matter.

You also have the right to complain to a data protection supervisory authority. In Portugal, the supervisory authority is the Comissao Nacional de Protecao de Dados, commonly known as CNPD.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business operations.

The latest version will be published on this page with the updated date below.